Cancellation - Cancellation and Return Conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
1. If you place an order electronically via fabricland.com.tr, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as warranty certificate and user manual, if any.
6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
9. If force majeure reasons that cannot be foreseen by the Seller occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer the amount to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The Buyer shall inspect the goods/services subject to the contract before receiving them; shall not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The invoice shall also be returned together with the product.

RIGHT OF WITHDRAWAL:
11.BUYER may exercise his/her right to reject the goods and withdraw from the contract without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies SELLER via the contact information below, within 7 (seven) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she has indicated.

12. CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE:
ADDRESS:
EMAIL:
WIRE:
FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases a service, this 7-day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the expiration of the right of withdrawal period.
14. Expenses arising from the exercise of the right of withdrawal belong to the BUYER.
15. In order to exercise the right of withdrawal, it is required that a written notification is given to the SELLER by registered mail, fax or e-mail within 7 (seven) days and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:
16.3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
17. Return form: The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 2 days.
19. If the value of the goods decreases due to a reason caused by the fault of the BUYER or if return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the improper use of the goods or product during the right of withdrawal period. The return period is 2 days after the product reaches the buyer. (There is no return of fabrics cut from stocked fabric rolls.)
20. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. According to the Regulation, it is not possible to return (FABRIC) and specially sewn home textile products (Pillow, Tablecloth, Curtain, Runner, Soft Filled Pouf, Wooden Poufs, American Mattresses, Decorative Lampshades & Lamps) that are prepared in accordance with the BUYER's request or clearly in line with their personal needs and are not suitable for return after they are delivered to the BUYER. In addition, according to the Regulation, it is not possible to use the right of withdrawal for services that have started to be performed with the consumer's approval before the expiration of the right of withdrawal period.

DEFAULT EVENT AND ITS LEGAL CONSEQUENCES
22. The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to his/her debt, the BUYER accepts that he/she will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY
23.You can make a payment to any of our Kuveyt Turk accounts (TL) by Bank Transfer or EFT (Electronic Fund Transfer).
With your credit cards via 24.fabricland.org, you can benefit from online single payment or online installment opportunities for all your credit cards. In your online payments, the amount will be deducted from your credit card at the end of your order.